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General Manager

Napier City, New Zealand

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Posted 14/05/2024 Job Number 35511 Work type Permanent - Full Time Posting End Date 15/06/2024

Have you ever wanted a career with purpose?

Every day, in every way, we bring real heart to work. It’s what drives us to deliver our refreshingly different person-first commitment to care. That’s why we are seeking a General Manager for our Bupa Willowbank Care Home and Village in Napier. You will enrich the lives of our society’s most vulnerable and be part of an inclusive culture where you can make a difference while growing your career. 

About the role
Due to an internal promotion, this is an exciting opportunity to oversee our exiting new Willowbank Care Home and Village site where you will have the opportunity shape and develop the new team. Willowbank offers a modern facility including landscaped gardens and an internal courtyard. Underway are an additional 49 villas and a community centre.

This role will appeal to someone who loves walking the floor, engaging with, and providing support to your team, residents, and their families, while delivering on a broad range of performance objectives.  You will manage and provide integrated care across the Village and Care Home site; recruiting, retaining and leading your team, whilst ensuring exceptional care is consistently provided to our residents and their families. You’ll be accountable for achieving sales and occupancy targets and demonstrate sound financial management.

Where You’ll Make an Impact
Reporting to the regional Operations Manager, you’ll manage and provide integrated care across this site. Your key responsibilities will include:

  • Single site management across both the care home and retirement village.
  • Achieving sales, occupancy, and financial targets while managing your budget.
  • Recruit, retain, and lead your team, while facilitating the development of their careers.
  • Support your team to provide exceptional, seamless person-centred care to the residents and their families.
  • Demonstrate leadership in Quality & Risk Management and Health and Safety requirements.
  • As the General Manager, you will be tasked with leading the care home and village as an integrated site, maintaining the strong community reputation.


This is a full-time permanent position, 40 hours per week, Monday to Friday with a shared on call Manager roster (1 in 8).

What about you?
We are looking for someone with an engaging and collaborative style with a strong understanding of commercial driver and excellent interpersonal skills.  The General Manager role is diverse and demanding and you will need to be resilient, have a passion for people, a collaborative, engaging, and empathetic communication style and a strong understanding of commercial drivers to enable you to work alongside the wider business, residents, and their families.

If you're a resident-centric, resilient individual then this is an exciting time to come on board.  This is not a desk job: you will be someone who loves walking the floor and providing support to your team, residents and their families.

Through your experience you will be able to demonstrate:

  • Sound experience as a business manager, preferably with an aged care or health background.
  • Experience leading and coaching large teams while promoting development opportunities.
  • Financial and budget management experience.
  • Experience and strong evidence of developing a culture of trust, performance, and transparency focused on the customer.
  • Proven experience leading transformational change where teams are engaged, resulting in commercial and customer improvements.
  • Experience working with stakeholders, which includes liaising with Te Whatu Ora, Allied Health team, local community, residents and families.
  • Resilience, adaptability, with a caring attitude to residents, employees, and visitors.
  • Experience with audit management and leading continuous quality improvements.
  • A relevant tertiary qualification is preferred.


Extra Reasons to Belong

  • Fully subsidised Southern Cross health insurance to our eligible permanent NZ employees and a discount on insurance cover for eligible family members.
  • Wellbeing discounts and advice, EAP counselling services, study support, and cultural leave.
  • Paid parental leave - in addition to standard parental leave, Bupa offers 12 weeks of paid leave for primary carers and 2 weeks for secondary carers.
  • Refer-a-friend programme of $750 - $2,000.
  • Professional Development – in-house and external training and development.
  • Industry-competitive remuneration and benefits, and internal reward and recognition programmes.
  • No matter who you are or where you come from, we encourage you to ‘Be you at Bupa’.


To express your interest, please submit an online application with your CV and we’ll reach out to chat about how you can progress your career with Bupa.

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