Support Services Coordinator: Be at the Heart of Aged Care

Every day, in every way, we bring real heart to work. It is what drives us to deliver our refreshingly person-first commitment to care. That’s why we are seeking a Support Services Coordinator to join our Bupa Erin Park Care Home in Manurewa, Auckland. You will enrich the lives of our society’s most vulnerable and be part of an inclusive culture where you can make a difference while growing your career. 

About the Role

The Support Services Coordinator is responsible for the smooth and efficient running of the hospitality services within the care home and serviced apartments. You will coordinate and lead the cleaning, laundry, kitchen, and maintenance service to deliver high-quality support services to the care home and independent village, so our residents feel comfortable and at home. We are looking for someone who takes pride in creating a warm, well-run environment where residents feel at home in this 114-bed care home.

Hours & Roster Details:

• Employment Type: Permanent Part-Time
• Hours: 28 hours per week
• Shift Time: 8:00am – 3:30pm
• Roster Pattern: Monday - Thursday

If you’re someone who loves bringing order, care, and heart to your work and finds joy in knowing your efforts make a real difference, this is the role for you.

Key Tasks and Responsibilities 

• Manage the kitchen, household, laundry, maintenance, and gardening employees.
• Guide your team with kindness and organisation, and at times, step in to support our Kitchen when needed.
• Work closely with the other heads of department to contribute to the smooth and efficient running of the Care Home and Village.
• Focus on first impressions and the impact of support services on the resident experience. 
• Improve the quality of support services through a focus on the customer experience.
• Coordinate the completion of training, achievement of competencies, and performance reviews of direct reports.
• Rostering and leave management of the support services team. 
• Take part in Bupa's internal audit programme relating to areas of responsibility.

About you 

• Previous experience managing, leading, and coaching teams of hospitality staff.
• The ability to establish and maintain positive relationships with colleagues, managers, teams, contractors, and suppliers. 
• Be able to demonstrate excellent written and verbal communication skills. 
• Strong planning, organisational, prioritisation and problem-solving skills.
• Ability to be flexible, adaptable, work under pressure, and multi-task.
• An understanding of quality assurance and quality improvement activities.

Reasons to Belong 

• Fully subsidised Southern Cross health insurance to our eligible permanent NZ employees and a discount on insurance cover for eligible family members.
• Wellbeing discounts and advice, EAP counselling services, study support, and cultural leave.
• Paid parental leave - in addition to standard parental leave, Bupa offers 12 weeks of paid leave for primary carers and 2 weeks for secondary carers.
• Refer-a-friend programme.
• Professional Development – in-house and external training and development.
• Industry-competitive remuneration and benefits, and internal reward and recognition programmes.
• No matter who you are or where you come from, we encourage you to ‘Be You at Bupa’.

About Bupa

Through vision, passion, and sheer hard work, we’re one of New Zealand’s largest aged care and dementia care providers. As one of New Zealand’s leading healthcare organisations, we employ more than 4,000 people: we’re brave, caring, and responsible. All united by one purpose – helping people live longer, healthier, happier lives and making a better world.

Our Values | Ā mātou ūara

Brave | Māiatanga   Caring | Manaakitanga   Responsible | Haepapa

Applications will be reviewed as they are received, and therefore may result in the role closing early if the right applicant is found.