Every day, in every way, we bring real heart to work. It’s what drives us to deliver our refreshingly different commitment to care. That’s why Willowbank Care Home located in Napier, is seeking a Business Coordinator to join our community. This role is a permanent, full-time, working 40 hours per week Monday – Friday, 9am to 5pm.

About the Role

The Business Coordinator is responsible for the business administration function within the Willowbank Care Home and Retirement Village. This role provides comprehensive and efficient financial, administrative, and reception support to the General Manager, residents, and Finance and Accounts teams. With a particular focus on cost control and occupancy, finance, and systems, you will help us rise to the challenges of enriching the lives of our society’s most vulnerable. 

Key Duties and Responsibilities 

• Performing all areas of business systems administration within the Care Home.
• Resident Administration: inquiries, admissions resident agreements and associated documentation and financial file, and handling queries.
• Care Home and Village Staff: Using the roster system and providing input into unplanned leave replacement.
• Payroll: preparations and reconciliations, investigating and escalating payroll queries as required, managing staff leave, ensuring all HR files are complete.
• Financial: perform all financial transactions including petty cash, receipting, and banking. 
• General Administration, and day-to-date line management of the receptionist.

About You

• Engaging and collaborative personality, with a strong financial and business skills. 
• Ability to work closely with residents, their families, and our staff.
• Hold a Finance or Business Administration qualification and have a minimum of 5 years previous experience in a similar role.
• Must be highly proficient in Microsoft Outlook, Word, and Excel.
• High level of attention to detail, excellent time management, and organisational skills.
• Demonstrate effective communication skills, customer service capability, including the ability to demonstrate an empathic attitude when dealing with residents and relatives.
• Process improvement experience using a project methodology (Lean/6 Sigma, Prince 2, or other) preferred.
• Applicants must be legally entitled to work in NZ.  

Reasons to Belong 

• Fully subsidised Southern Cross health insurance to our eligible permanent NZ employees and a discount on insurance cover for eligible family members.
• Wellbeing discounts and advice, EAP counselling services, study support, and cultural leave.
• Paid parental leave - in addition to standard parental leave, Bupa offers 12 weeks of paid leave for primary carers and 2 weeks for secondary carers.
• Refer-a-friend programme of $750 - $2,000.
• Professional Development – in-house and external training and development.
• Industry-competitive remuneration and benefits.
• No matter who you are or where you come from, we encourage you to ‘Be You at Bupa.’

For the opportunity to join the Bupa community and to make a difference to the lives of our residents, please submit your application today – we would love to hear from you.

About Bupa

Through vision, passion, and sheer hard work, we are now New Zealand’s largest aged care and dementia care provider. As one of New Zealand’s leading healthcare organisations, we employ more than 4,000 people: we’re Brave, Caring, and Responsible. All united by one purpose – helping people live longer, healthier, happier lives and making a better world.

Our Values | Ā mātou ūara

Brave | Māiatanga   Caring | Manaakitanga   Responsible | Haepapa