As New Zealand’s aged care sector continues to grow, driven by an ageing population and rising demand for premium care, the opportunity to shape the future of care has never been greater. Our organisation is proud to be at the forefront of this transformation, delivering exceptional care and expanding our reach across the country.
About the role

We currently have an exciting opportunity for a skilled BA on a fixed term contract through to the end of December 2026 with our Technology & Transformation team, reporting into the Senior Project Manager.

This is a great opportunity for a BA with previous telecommunications experience and a passion for data driven decision making.

This role offers WFH / hybrid working and can be based out of either our Newmarket or Porirua Support offices. Regional locations may be considered for the right applicant.

Where You’ll Make an Impact

• Review and explore opportunities for systems and business process improvement.
• Prepare clear documentation outlining current and future state, clearly articulating business requirements, business processes, rationale for change, and estimated impact of proposed improvements.
• Engage with key business stakeholders to build understanding of current state and opportunities for improvement.
• As change initiatives are created, support the delivery of change, protecting the integrity of the agreed business requirements and assisting with the development of benefit realisation tracking tools.
• Challenge and ask 'why' to provide the best solution for the business and our customers.
• Support project and product delivery teams, ensuring they have clear understanding of business requirements and the change context, and downstream impacts.
• Conduct end to end testing and lead the preparation of test plans, subsequent user training, and high-quality documentation resources. 

About You

• Minimum 3 years’ experience working as a Business Analyst, with demonstrated delivery experience in complex technology-led change initiatives.
• Proven experience facilitating senior-level stakeholder workshops for discovery, requirements elicitation, and solution definition.
• Strong capability in analysing business problems, identifying process and technology solution options, and developing clear, actionable recommendations.
• Demonstrated experience defining and documenting functional and non-functional requirements, user journeys, and performance measures that underpin business transformation programmes.
• Proven end-to-end delivery experience across technology projects, including discovery, solution selection, implementation support, and transition to BAU.
• Extensive experience with process mapping and modelling using tools such as MS Visio and Miro.
• Experience analysing data to identify insights, validate assumptions, and support evidence-based decision-making.
• Strong delivery experience working within cross-functional teams, with the ability to operate autonomously and manage competing priorities.
• Experience working with one or more delivery methodologies, including Hybrid, Waterfall, and Scaled Agile frameworks.
• Strong collaboration skills, with the ability to adapt, learn quickly, and operate effectively in a complex and evolving programme environment.

Extra Reasons to Belong

• Hybrid work environment where you can have a work-life balance.
• Fully subsidised Southern Cross health insurance to our eligible permanent NZ employees and a discount on insurance cover for eligible family members.
• Wellbeing discounts, EAP counselling services, study support, and cultural leave.
• Paid parental leave - in addition to standard parental leave, Bupa offers 12 weeks of paid leave for primary carers and 2 weeks for secondary carers.
• Professional Development – in-house and external training and development.
• Industry-competitive remuneration and benefits, and internal reward and recognition programmes.

Through vision, passion, and sheer hard work, we’re now New Zealand’s largest aged care and dementia care provider. As one of New Zealand’s leading healthcare organisation we employ more than 4,000 people: we’re Brave, Caring, and Responsible. All united by one purpose – helping people live longer, healthier, happier lives and making a better world.