Have you ever wanted a career with purpose?

Every day, in every way, we bring real heart to work. It’s what drives us to deliver our refreshingly different commitment to supporting the people who make a real difference in enriching the lives of our society’s most vulnerable. You’ll be part of an inclusive culture where you can make a difference while growing your career. That is why we are seeking a Process Improvement Specialist on a permanent, full-time basis, working 40 hours per week. This role is a partial in-office/work-from-home hybrid role, ideally based in our Newmarket, Auckland office, but we will also consider those based in Wellington and Christchurch. 

About the Role:

Reporting into the Risk and Clinical Assurance Lead, this newly created role will develop, manage and maintain business process maps and coordinate the Integrated Management System (IMS). You will optimise key processes to enhance operational efficiency across all business functions and promote excellence in process governance, fostering a culture of continuous improvement for customer and user experiences.

Where You'll Make an Impact:

• Create and maintain end-to-end process maps, including associated risks and controls, and initiate regular reviews with key stakeholders.
• Identify customer, system, and people impacts from process changes while improving the resident or customer’s experience. 
• Complete regular detailed reviews of processes to maintain currency of process maps and identify improvement opportunities, while reducing risk.
• Identify process improvement opportunities and pain points in key operational processes and find and agree solutions to improve outputs.
• Ensure all processes and activities adhere to internal and external compliance requirements, are documented in the IMS systems, and align with Bupa work instructions, policies and procedures.
• Collaborate with stakeholders and process owners and facilitate workshops to document processes in line with Bupa’s excellence governance framework.
• Coordinate the release of updated processes and/or work instructions, alongside the education and training required with the Training and Document Specialist and Team Leads.

What About You:

• Significant process mapping expertise and experience in process software (e.g., Visio, Promapp, Mega).
• Experience in process architecture, process management lifecycle, and process improvement (including lean/six sigma and agile methods).
• Strong interpersonal, communication, and negotiation skills, with the ability to work in a fast-moving, collaborative culture focused on achieving results through consultation and collaboration.
• Proactive problem-solving abilities, strong attention to detail, with experience in process improvement, simplification, and optimisation. 
• Experience in quality management roles in large organisations. 
• Excellent organisational skills with the ability to perform multiple tasks and achieve results within strict timeframes.
• Strong analytical, verbal, and written reporting skills to communicate concepts and deliver meaningful information.
• Advanced level in MS Office software.
• Applicants must be legally entitled to work in NZ.  

Extra Reasons to Belong:

• This role is a hybrid in-office and work-from-home role Monday - Friday.
• Fully subsidised Southern Cross health insurance to our eligible permanent NZ employees and a discount on insurance cover for eligible family members.
• Wellbeing discounts and advice, EAP counselling services, study support, and cultural leave.
• Paid parental leave - in addition to standard parental leave, Bupa offers 12 weeks of paid leave for primary carers and 2 weeks for secondary carers.
• Refer-a-friend programme.
• Professional Development – in-house and external training and development.
• No matter who you are or where you come from, we encourage you to ‘Be You at Bupa.’
• An accredited employer with Immigration NZ that values its diverse employees.

To express your interest, please submit an online application with your CV and we’ll reach out to chat about how you can progress your career with Bupa.

Through vision, passion, and sheer hard work, we’re now New Zealand’s largest aged care and dementia care provider. As one of New Zealand’s leading healthcare organisations we employ more than 4,000 people: we’re brave, caring, and responsible. All united by one purpose – helping people live longer, healthier, happier lives and making a better world.

Our Values | Ā mātou ūara

Brave | Māiatanga   Caring | Manaakitanga   Responsible | Haepapa

Applications will be reviewed as they are received, therefore may result in the role closing early if the right applicant is found.