Every day, in every way, we bring real heart to work. It is what drives us to deliver our refreshingly different person-first commitment to care. This is why Bupa Riverstone Retirement Village in Palmerston North is searching for a like-mind Wellbeing Support Assistant to join the team and make a real difference to the lives of our residents.

As part of our Household team, you will help create a comfortable, clean, and healthy place by providing residents with general housekeeping services as well as assistance with daily living and lifestyle tasks. You will also be responsible for keeping communal areas clean and well presented.

Hours & Roster Details:

• Employment Type: Permanent Part-Time
• Hours: Average 21 hours per week
• Shift: 0800 – 1430
• Roster Pattern: 3 days on, 3 days off (6-weekly roster across Monday - Sunday)

Where You Will Make an Impact

• Provide effective, efficient, and hygienic weekly cleaning of each resident’s apartment to a high standard.
• Complete all daily cleaning tasks for the community area as scheduled.
• Provide daily bed making service to residents and weekly bed changing services.
• Ensure care is taken with collecting and returning residents' laundry in a timely manner.
• Provide reminders and ensure medications are taken, and support with filling prescriptions.
• Assist with dressing and undressing, personal hygiene supervision, and meal deliveries.
• Provide any other general services our residents subscribe to, such as companion time.
• Report to the manager any faults, issues, or when supplies need replacement in residents’ homes and community areas.
• Manage supplies economically and avoid wastage.
• Adhere to Health & Safety policies, procedures, and safe chemical use and storage.
• Treat residents with respect and dignity.

What About You

• Previous experience in an aged care environment, disability support, or community services (desirable).
• Ideally hold work experience of 2+ years in a customer service or support role such as hospitality, housekeeping, or home-based care.
• First Aid Certificate (or willingness to obtain).
• Take pride in providing high quality household services that help residents live comfortably and safely.
• Acknowledge and accept each village resident as an individual and actively encourage residents to be independent.
• Always respect the confidentiality and privacy of village residents and actively communicate and listen respectfully to residents.
• Show an ability to work well individually and with a team.
• Demonstrate enthusiasm, care, and passion for making a difference in our residents’ lives.
• Reliable transport or travel arrangements.
• Applicants must hold the right to work in NZ.   

Extra Reasons to Belong

• Fully subsidised Southern Cross health insurance to our eligible permanent NZ employees and a discount on insurance cover for eligible family members.
• Wellbeing discounts and advice, EAP counselling services, study support, and cultural leave.
• Paid parental leave - in addition to standard parental leave, Bupa offers 12 weeks of paid leave for primary carers and 2 weeks for secondary carers.
• Refer-a-friend programme.
• Industry-competitive remuneration and benefits, and internal reward and recognition programmes.

About Bupa

Through vision, passion, and sheer hard work, we’re one of New Zealand’s largest aged care and dementia care providers. As one of New Zealand’s leading healthcare organisations, we employ more than 4,000 people: we’re brave, caring, and responsible. All united by one purpose – helping people live longer, healthier, happier lives and making a better world.

Our Values | Ā mātou ūara

Brave | Māiatanga    Caring | Manaakitanga    Responsible | Haepapa

Applications will be reviewed as they are received and therefore may result in the role closing early if the right applicant is found.