Support Services Coordinator: Be at the Heart of Aged Care

Every day, in every way, we bring real heart to work. It is what drives us to deliver our refreshingly person-first commitment to Care. That’s why we are seeking a Support Services Coordinatorto join our Bupa Northhaven Retirement Village and Care Home, located in Red Beach. You will enrich the lives of our society’s most vulnerable and be part of an inclusive culture where you can make a difference while growing your career. 

About the Role

The Support Services Coordinator is responsible for the smooth and efficient running of the hospitality services within the Care Home and services apartments. You coordinate the kitchen, cleaning, laundry, and maintenance service to deliver high-quality support services to the care home and independent village, so our residents feel comfortable and at home.

This is a permanent full-time role, 40 hours per week Monday to Friday between the hours of 8:00 am to 5:00 pm. The start and finish times are flexible for the right candidate.  On occasion, there might be the need to work in the kitchen cooking, so experience working in a commercial kitchen is desirable (but not essential).  

Key Tasks and Responsibilities 

• Manage the kitchen, household, laundry, maintenance, and gardening employees.
• Work collaboratively with the other heads of department to contribute to the smooth and efficient running of the Care Home and Village.
• Focus on first impressions and the impact of support services on the resident experience. 
• Improve the quality of support services through a focus on the customer experience.
• Coordinate the completion of training, achievement of competencies, and performance reviews of direct reports.
• Rostering and leave management of the support services team. 
• Take part in Bupa's internal audit programme relating to areas of responsibility.

About you 

• Previous experience managing, leading, and coaching teams of hospitality staff.
• The ability to establish and maintain positive relationships with colleagues, managers, teams, contractors, and suppliers. 
• Be able to demonstrate excellent written and verbal communication skills. 
• Strong planning, organizational, prioritization and problem-solving skills
• Ability to be flexible and adaptable, work under pressure and multitask.
• An understanding of quality assurance and quality improvement activities 

Reasons to belong 

• Fully subsidised Southern Cross health insurance to our eligible permanent NZ employees and a discount on insurance cover for eligible family members.
• Wellbeing discounts and advice, EAP counselling services, study support, and cultural leave.
• Paid parental leave - in addition to standard parental leave, Bupa offers 12 weeks of paid leave for primary carers and 2 weeks for secondary carers.
• Refer-a-friend programme of $750 - $2,000.
• Professional Development – in-house and external training and development.
• Industry-competitive remuneration and benefits, and internal reward and recognition programmes.
• No matter who you are or where you come from, we encourage you to ‘Be You at Bupa’.

To express your interest, please submit an online application with your CV and we’ll reach out to chat about how you can progress your career with Bupa.

Through vision, passion, and sheer hard work, we are now New Zealand’s largest aged care and dementia care provider. As one of New Zealand’s leading healthcare organisations, we employ more than 4,000 people: we’re brave, caring, and responsible. All united by one purpose – helping people live longer, healthier, happier lives and making a better world.

Our Values | Ā mātou ūara

Brave | Māiatanga   Caring | Manaakitanga   Responsible | Haepapa