Support Services Coordinator
Rotorua, New Zealand
Support Services Coordinator – Permanent Part Time (32.5 hrs | Mon–Fri 8am–3pm) | Bupa Redwood Care Home
Looking for meaningful leadership with work-life balance built in?
At Bupa Redwood Care Home, we’re looking for a Support Services Coordinator who takes pride in keeping a care home running smoothly. This permanent part-time role (32.5 hours per week, Monday to Friday 8am–3pm) offers stable hours, genuine purpose, and the opportunity to lead the teams that support residents every single day.
In this role, you’ll oversee our kitchen, household, laundry, maintenance, and gardening teams, ensuring high standards, strong teamwork, and well-organised services. You’ll be a visible, approachable leader who enjoys supporting people, solving problems, and creating a warm, well-run environment for residents and staff alike.
If you enjoy structure, consistency, and hands-on coordination this could be the role you’ve been looking for.
Key Tasks and Responsibilities
- Manage the kitchen, household, laundry, maintenance, and gardening employees.
- Work closely with the other heads of department to contribute to the smooth and efficient running of the Care Home and Village.
- Focus on first impressions and the impact of support services on the resident experience.
- Improve the quality of support services through a focus on the customer experience.
- Coordinate the completion of training, achievement of competencies, and performance reviews of direct reports.
- Rostering and leave management of the support services team.
- Take part in Bupa's internal audit programme relating to areas of responsibility.
About you
- Previous experience managing, leading, and coaching teams of hospitality staff.
- The ability to establish and maintain positive relationships with colleagues, managers, teams, contractors, and suppliers.
- Be able to demonstrate excellent written and verbal communication skills.
- Strong planning, organisational, prioritisation and problem-solving skills.
- Ability to be flexible, adaptable, work under pressure, and multi-task.
- An understanding of quality assurance and quality improvement activities.
Reasons to Belong
- Fully subsidised Southern Cross health insurance to our eligible permanent NZ employees and a discount on insurance cover for eligible family members.
- Wellbeing discounts and advice, EAP counselling services, study support, and cultural leave.
- Paid parental leave - in addition to standard parental leave, Bupa offers 12 weeks of paid leave for primary carers and 2 weeks for secondary carers.
- Refer-a-friend programme.
- Professional Development – in-house and external training and development.
- Industry-competitive remuneration and benefits, and internal reward and recognition programmes.
- No matter who you are or where you come from, we encourage you to ‘Be You at Bupa’.
- An accredited employer with Immigration NZ that values its diverse employees.
For the opportunity to join the Bupa community and to make a difference to the lives of our residents, please submit your application today – we would love to hear from you.
About Bupa
Through vision, passion, and sheer hard work, we’re one of New Zealand’s largest aged care and dementia care providers. As one of New Zealand’s leading healthcare organisations, we employ more than 4,000 people: we’re brave, caring, and responsible. All united by one purpose – helping people live longer, healthier, happier lives and making a better world.
Our Values | Ā mātou ūara
Brave | Māiatanga Caring | Manaakitanga Responsible | Haepapa
Applications will be reviewed as they are received, and therefore may result in the role closing early if the right applicant is found.
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