Have you ever wanted a career with purpose? Be at the heart of aged care.

Every day, in every way, we bring real heart to work. It’s what drives us to deliver our refreshingly different person-first commitment to care. That’s why we are seeking a General Manager for our Bupa Wattle Downs Care Home& Village in South Auckland. You will enrich the lives of our society’s most vulnerable where you can make a difference while growing your career. With 40 care homes and 36 retirement villages across Bupa NZ, you can make a true impact.

You will be leading the care home and village while continuing to build upon Wattle Down’s strong community reputation. Wattle Downs Care Home is a modern facility, opened in 2016, which overlooks the Wattle Downs Golf Course. This care home offers 60-beds including rest home and hospital-level care, and our retirement village consists of 37 apartments. 

Where You’ll Make an Impact:

Reporting to Regional Operations Manager, your key responsibilities will include:

• Single site management across both the care home and retirement village.
• Achieve sales, occupancy, and financial targets while managing your budget.
• Recruit, retain, and lead your team, while facilitating the development of their careers.
• Support your team of around 60+ to provide exceptional, seamless person-centred care to the residents and their families.
• Demonstrate leadership in Quality & Risk Management and Health and Safety requirements.
• Be on a regional shared, on-call roster with other managers, being available by phone for 1 week out of 7 weeks.

What about you?

You have a passion for people, a collaborative, engaging, and empathetic communication style, and a strong understanding of commercial drivers. You are driven by providing exceptional customer service, and you will develop and implement strategies to effectively integrate care across the care home and village.

Through your experience you will be able to demonstrate:

• Sound experience as a business manager, preferably with an aged care or health background.
• You will enjoy walking the floor, providing support to your team, residents, and their families.
• Experience leading and coaching large teams while promoting development opportunities.
• Financial and budget management experience.
• Ability to develop a culture of trust, performance, and transparency focused on the customer.
• Proven experience leading transformational change where teams are engaged, resulting in commercial and customer improvements.
• Experience working with stakeholders, which includes liaising with Te Whatu Ora, Allied Health team, local community, residents, and families.
• Experience with audit management and leading continuous quality improvements.
• A relevant tertiary qualification is preferred.

Extra Reasons to Belong:

• Fully subsidised Southern Cross health insurance to our eligible permanent NZ employees and a discount on insurance cover for eligible family members.
• Wellbeing discounts and advice, EAP counselling services, study support, and cultural leave.
• Paid parental leave - in addition to standard parental leave, Bupa offers 12 weeks of paid leave for primary carers and 2 weeks for secondary carers.
• Professional Development – in-house and external training and development.
• An accredited employer with Immigration NZ that values its diverse employees.
• Industry-competitive remuneration and benefits, and internal reward and recognition programmes.
• No matter who you are or where you come from, we encourage you to ‘Be You at Bupa’.

For the opportunity to join the Bupa community and to make a difference to the lives of our residents, please submit your application today – we would love to hear from you.

About Bupa

Through vision, passion, and sheer hard work, we’re one of New Zealand’s largest aged care and dementia care providers. As one of New Zealand’s leading healthcare organisations, we employ more than 4,000 people: we’re brave, caring, and responsible. All united by one purpose – helping people live longer, healthier, happier lives and making a better world.

Our Values | Ā mātou ūara

Brave | Māiatanga   Caring | Manaakitanga   Responsible | Haepapa

Applications will be reviewed as they are received, and therefore may result in the role closing early if the right applicant is found.