Every day, in every way, we bring real heart to work. It’s what drives us to deliver our refreshingly different commitment to care. That’s why we are seeking a Business Coordinator to join our brand-new Bupa Totara Gardens Care Home in Whangārei, a 56-bed care home opening in July 2024. A unique opportunity to be involved in the care home’s opening and its ongoing success, you will be passionate about what you do, take pride in providing quality care, be a team player, and build relationships with residents and their families. Help us rise to the challenges of enriching the lives of our society’s most vulnerable. This is a permanent full time role (40 hours a week) and the Business Coordinator will be required to work Monday to Friday. 

About the Role

The Business Coordinator is responsible for the business administration function within Bupa Totara Gardens Care Home and Retirement Village. This role is fundamental to the success of the business, providing comprehensive and efficient financial, administrative and reception support to the General Manager, residents, and Finance and Accounts teams. With a particular focus on cost control and occupancy, finance, and systems, you will help us rise to the challenges of enriching the lives of our society’s most vulnerable. 

Key Duties and Responsibilities 

• Performing all areas of business systems administration within the Care Home
• Demonstrate your understanding of tikanga Māori to engage and support our whānau. 
• Resident Administration: inquiries, admissions resident agreements and associated documentation and financial file, handling queries and escalating when necessary.
• Care Home and Village Staff: Rostering, through entering provided information into the rostering system and providing input into unplanned leave replacement.
• Payroll: preparations and reconciliations, investigating and escalating payroll queries as required, managing staff leave, ensuring all HR files are complete.
• Financial: perform all financial transactions including petty cash, receipting, and banking. 
• General Administration, and day-to-date line management of the receptionist.

About You

• Engaging and collaborative personality, with a strong financial and business skills. 
• People skills are a must as you will work closely with residents, their families, and our staff.
• You’ll hold a Finance or Business Administration qualification and have a minimum of 5 years previous experience in a similar role.
• You must be highly proficient in Microsoft Outlook, Word, and Excel.
• High level of attention to detail is essential along with excellent time management and organisational skills.
• Demonstrate effective communication skills, customer service capability, including the ability to demonstrate an empathic attitude when dealing with residents and relatives.
• Process improvement experience using a project methodology (Lean/6 Sigma, Prince 2, or other) preferred.

Reasons to Belong 

• Fully subsidised Southern Cross health insurance to our eligible permanent NZ employees and a discount on insurance cover for eligible family members.
• Wellbeing discounts and advice, EAP counselling services, study support, and cultural leave.
• Paid parental leave - in addition to standard parental leave, Bupa offers 12 weeks of paid leave for primary carers and 2 weeks for secondary carers.
• Refer-a-friend programme of $750 - $2,000.
• Professional Development – in-house and external training and development.
• Industry-competitive remuneration and benefits.
• No matter who you are or where you come from, we encourage you to ‘Be You at Bupa.’
• An accredited employer with Immigration NZ that values its diverse employees.

To express your interest, please submit an online application with your CV and we’ll reach out to chat about how you can progress your career with Bupa.

Through vision, passion, and sheer hard work, we are now New Zealand’s largest aged care and dementia care provider. As one of New Zealand’s leading healthcare organisations, we employ more than 4,000 people: we’re brave, caring, and responsible. All united by one purpose – helping people live longer, healthier, happier lives and making a better world.

Our Values | Ā mātou ūara

Brave | Māiatanga    Caring | Manaakitanga   Responsible | Haepapa