Every day, in every way, we bring real heart to work. This Village Assistant position at the Bupa Totara Gardens Retirement Village is a permanent part-time position, working 37.5 hours per week Monday – Friday, with occasional Saturdays required. This role will assist with the day-to-day operations and administration of the village, overseeing resident wellbeing, activities, and satisfaction across our 78 villas and 14 serviced apartments. 

Hours of work would ideally be 9am - 5pm Monday - Friday with some flexibility available.

This role will suit someone with a warm, engaging, bubbly personality who is customer-focused, proactive, eager to learn, and can work autonomously and within a team. You will have strong computer skills, ability to multi-task, have high standards of customer service, and enjoy a varied role. Our residents are at the heart of what we do, so you will love working with the elderly and making their lives better.

Where You Will Make an Impact 

• Support the Village Manager with the day-to-day operations of the village, and the running of the office and administration tasks.
• Support the Village Manager with maintaining resident welfare and wellbeing.
• Assist the Village Manager with orientation programmes for new residents.
• Ability to show prospective residents available villas and apartments and be the first point of contact for current residents.
• Organise and implement activities and van trips with the residents.
• Ensure residents are given opportunities to participate in all entertainment offerings and develop new skills and hobbies.
• Ensure appropriate transport arrangements are in place for residents for outings.

We have a strong sense of community. You will help maintain a warm, friendly atmosphere and make sure the residents feel at home. This involves helping new residents settle into their new home and overseeing the day-to-day activities of the village.

What About You

• Previous experience in a customer-facing role with strong administration skills.
• You will enjoy a role with variety, using your own initiative, and being proactive.
• High level of computer literacy and data entry, including expertise with Microsoft Office.
• Strong interpersonal skills with a high level of professionalism and standards.
• A current driver's license with at least five years driving experience in NZ as you will be required to drive a company van.
• Applicants must be legally entitled to work in NZ.  

Reasons to belong 

• Fully subsidised Southern Cross health insurance to our eligible permanent NZ employees and a discount on insurance cover for eligible family members.
• Wellbeing discounts and advice, EAP counselling services, study support, and cultural leave.
• Paid parental leave - in addition to standard parental leave, Bupa offers 12 weeks of paid leave for primary carers and 2 weeks for secondary carers.
• Refer-a-friend programme of $750 - $2,000.
• Professional Development – in-house and external training and development.
• Industry-competitive remuneration and benefits, and internal reward and recognition programmes.
• No matter who you are or where you come from, we encourage you to ‘Be You at Bupa.’

About Bupa

Through vision, passion, and sheer hard work, we are now New Zealand’s largest aged care and dementia care provider. As one of New Zealand’s leading healthcare organisations, we employ more than 4,000 people and we live by our values: Brave, Caring, and Responsible. All united by one purpose – helping people live longer, healthier, happier lives and making a better world.

For the opportunity to join the Bupa community and to make a difference to the lives of our residents, please submit your application today – we would love to hear from you.

Our Values | Ā mātou ūara

Brave | Māiatanga   Caring | Manaakitanga   Responsible | Haepapa